Service and support
Purchasing our products means opting for a continuous and trustful cooperation. Professional customer service, customer care, and efficient service, are provided as standard at Kern. This means that the Kern Group is available to its customers all over the world and around the clock, via its representatives.
Personal on-site consultancy
Consultancy takes place on site, so that an optimal and customised solution can be identified and developed.
Needs analysis
Customer needs are of the highest priority. Only thanks to the experience and knowledge gained from customers, a “tailor-made” solution can be found.
Installation
24/7 Smart Terminals are installed by the Kern team or a locally-based partner. This ensures a trouble-free installation process.
System integration
The system is controlled as standard with Kern software. If existing programs are available, easy integration is possible via interfaces.
On-site employee training
Employers are trained on site. This ensures smooth handover and a uniform level of knowledge of the chosen system.
Comprehensive support during operation
Should questions or feedback about the terminals arise, the Kern team is available at all times to provide service and support.
Reliable service programme
The combination of 24/7 customer service and service level agreement provides an optimal service.
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